FREQUENTLY ASKED QUESTIONS

Can you tell me when an item is back in stock?

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Click [EMAIL ME WHEN BACK IN STOCK] on the product page to receive an email notification when a product or size is back in stock.

How do I track my order?

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Your order tracking information will be sent to you by email.

Can I unsubscribe from the ZINI Newsletter?

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Yes, to unsubscribe, just click “UNSUBSCRIBE” in the last newsletter you received

What if I forget my password?

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If you have forgotten your password, click on “Forgotten password?”  You will receive an email with a link to create a new one. If you do not receive it, please check your junk folder.

How long does the delivery take?

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Shipments within Greece shall take place every day, except for Sundays and national holidays. Orders placed Monday to Saturday before 14.30 pm shall be processed on the same day.Orders shall be delivered within 2 days to the capitals of prefectures and large cities (provided that all products contained in your order are available). In the case of hard-to-reach / remote areas and islands, orders shall be delivered within 2-3 days. International shipments shall take place as soon as the payment is completed.Standard delivery is usually within 5-7 days.

How can I make the payment?

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Payment shall be made before or upon delivery of the product in the following ways: 1. Payment of the order amount upon delivery of the product to the address you have suggested (only for domestic orders within Greece). 2. By credit card (VISA, MASTERCARD or MAESTRO) issued by any bank. 3. By paypal. (only for international orders

Do I need an account to make a purchase?

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No, don’t need an account to make a purchase. However, here are some of the perks of signing up and becoming

  • -You receive exclusive access to ZINI news and latest trends
  • -You can keep track of your current orders and an overview of your past orders
  • -You can save favorite items in Wish List
  • -You can save your delivery and payment information for quicker checkouts in the future
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